Aerio Order Policies

Support
Book orders from this website are processed by a service called Aerio, which is owned and operated by Ingram Content Group. Email aeriosupport@ingramcontent.com for assistance with your order from this website.

Payment Methods
We accept on-line payment via Visa, MasterCard, American Express, JCB, Discover, and Diners Club. We do not accept telephone or fax orders.

Order Processing
Most orders will ship the same day or next day when ordered during a week day.

Pre-orders and backorders on out of stock items ship as soon as the title becomes available. Your credit card is not charged until the order ships.

Ebook orders are processed immediately and download instructions are delivered via email to purchaser. Download instructions for ebook pre-orders are sent the day the title becomes available.

Order Status
Your order confirmation e-mail will confirm the status and expected shipment date of your order, and the shipment confirmation e-mail will include USPS or UPS tracking information. If you are unable to locate either your order confirmation or shipping confirmation e-mail please check your spam folder. If you still have any questions about your order you may contact our customer support team at aeriosupport@ingramcontent.com.

Order Cancellation
Orders are processed immediately and cannot be canceled. Pre-orders and backorders maybe canceled by contacting customer support at aeriosupport@ingramcontent.com.

Shipping
Orders are shipped via USPS mail and UPS Ground, as chosen at the time of checkout. Certain large or high dollar value orders are only available for UPS shipping.

International Orders
Orders can be shipped to anywhere in the US, Canada, or UK. At this time, however, we are only able to process payments from credit cards with US or Canadian billing addresses.

Returns/Exchanges/Refunds
All print orders are fully returnable within 30 days of receipt for either replacement or a refund to the original credit card used to place the order. We do not accept returns on ebook orders.

Please contact customer support at aeriosupport@ingramcontent.com to initiate a return. Refunds will be processed within 2-3 weeks of the receipt of returned merchandise.

Sales Tax and Tax Exempt Organizations
We collect sales tax on print and ebook purchases as required by local taxing authorities in all 50 US states and Canada. We are not able to apply tax exemptions to any orders.

Privacy Policy
You may read our privacy policy here: http://www.aer.io/privacy-policy.